Adhesive Replica's offers a comprehensive 3-year and lifetime warranty on our products. Lifetime warranty option is available for a small additional fee. Our warranty covers any manufacturing defect, inaccurate installation, damage accident protection.
To file a warranty claim, please take multiple photographs (film if by land mail, or digital if by e-mail) showing the damage to your Adhesive Replica product from various angles, for us to conduct a proper assessment of your warranty claim. Please write a brief description explaining how the damage occurred to the product, along with your phone number and complete shipping address.
If you wish to send your claim via email, please write your claim summary in the body of the email, attach digital photographs (reduced to reasonable file size). Please be aware the maximum email size we may receive (including the message and all attached files) may not exceed ten megabytes (10MB).
Customers are responsible for the cost of shipping. Please reorder products and chose shipping options here.
Adhesive Replica does not accept returns of customized products. You hereby agree that any returned orders won't be available.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue with the products or anything else on the order, please submit a problem report.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.